Rejected: Invalid HELO Usually Associated With SPAM | |
| Problem: Outside users are unable to send Lord & Taylor users internet Email. Their Email is rejected and returned to them. The reason for the rejection is: "invalid helo usually associated with SPAM". | |
| Cause: The outside user's mail server is not properly identifying themselves with our mail servers. This type of behavior is common among senders of Unsolicited Commerical Email (a.k.a. SPAM). | |
| Solution: Contact your Email group and tell them that they need to change their SMTP HELO to be either their mail server's external DNS name (example: mail.company.com) or their e-mail address domain name (example: lordandtaylor.com, etc.). | |
| Please Note: For outside users who are using Microsoft Exchange 2000 Server, please have them browse to the link below and follow the instructions under "How to Change the Fully Qualified Domain Name" - that will resolve their problem. Users of other versions of Exchange may find the same information helpful in resolving their problems, but they should proceed "AT THEIR OWN RISK" and there is NO GUARANTEE that it will work for them. | |
| http://support.microsoft.com/default.aspx?scid=kb;en-us;266686&Product=winxp | |
| IMPORTANT: LORD & TAYLOR IS NOT LIABLE FOR ANY COSTS, DAMAGES, DISRUPTION OF E-MAIL SERVICE, OR ANY OTHER CONSEQUENCES THAT ARISE AS A RESULT OF CHANGES THAT ARE MADE TO THE E-MAIL SYSTEM(S) OF OUTSIDE COMPANIES AND/OR USERS. | |
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