FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||
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| New Vendors and EDI | ||||||||||||||||||||
| Q. | I am a new vendor for Lord & Taylor. How do I get started? What documents do I have to provide through EDI? | |||||||||||||||||||
| A. | The Vendor Standards Manual will have all the information needed to begin our partnership. The Vendor Profile Form will need to be completed on line. There are 5 forms located in the Vendor Standards Manual 2008 on pages XXXXXX that will need to be completed and faxed to 212.391.3162: Please remember to fax a copy of a UPC ticket and an example of your UCC128 label to 212.391.3162 for approval. Lord & Taylor requires Advance Shipment Notices (856) and Electronic Invoices (810). Mapping for these documents is available by clicking the Edi/Floor ready tab on the homepage. You should then click on the Edi mapping and sample data section. | |||||||||||||||||||
| Q. | What VAN should I use to trade EDI documents with Lord & Taylor? | |||||||||||||||||||
| A. | Lord & Taylor does not require the use of a specific van to trade EDI documents. We are able to trade documents directly through Inovis Data Exchange Network Services, 877.446.6847, www.inovis.com and GXS Global, www.gxsolc.com. If you use a different VAN, you should contact your provider to establish an interconnect relationship with Lord & Taylor.
Note: To trade UPC’s all vendors must subscribe to Inovis. |
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| Q. | How do I test EDI documents with Lord & Taylor? | |||||||||||||||||||
| A. | To test compliance of your VICS 4030 documents. For a nominal fee, you may elect to use one of the following: | |||||||||||||||||||
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| If you send VICS 4030 version documents to Lord & Taylor, our translator will send you a 997 – Functional Acknowledgement relaying the status of your data. | ||||||||||||||||||||
| Q. | I am not ready to do EDI. What do I do? | |||||||||||||||||||
| A. | Lord & Taylor requires the use of the 856 Advance Ship Notice and the 810 Electronic Invoices documents. If you are unable to create EDI documents, you have several options. There are desktop kits available that will enable your company to do "EDI". There are also third party providers that can create EDI documents for your company without your committing internal resources to an "EDI department". Please contact one of the following to find what options will work for your company. | |||||||||||||||||||
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| Q. | I am a new vendor and I need to ship an order to Lord & Taylor right away. I haven't had time to test my EDI documents and need to get an exemption for the 856 and 810. What should I do? | |||||||||||||||||||
| A. | Although we prefer to complete all testing prior to the first shipment, the Vendor Relations Manager can grant a grace period to new vendors to complete EDI testing. Send an e-mail to Lucy_Tulao@lordandtaylor.com to request a grace period. The grace period begins with the first start ship date and spans the first three months of shipments. Shipments after this time must be accompanied by the appropriate EDI documents or will be subject to handling offset charges. | |||||||||||||||||||
| Q. | Where do I find the EDI Sender / Receiver ID's for Lord & Taylor? | |||||||||||||||||||
| A. | The sender / receiver identification numbers are listed in the EDI section of Lord & Taylor’s Floor Ready Requirements guide. | |||||||||||||||||||
| Q. | I just started doing EDI for my company and I need someone to tell me how to do the mapping and help me understand the electronic documents. Can you help me? | |||||||||||||||||||
| A. | Lord & Taylor also provides sample mapping information, it is available under the Edi/Floor Ready Tab in the Edi mapping and sample data section of the following website: http://partners.lordandtaylor.com/partners/index.jsp. The Uniform Code Council (UCC) offers an introduction to EDI called "Supply Chain U". You can find out more about this course by going to the UCC web site at www.uc-council.org. This web site is also a good source of information regarding document standards. | |||||||||||||||||||
| Q. | What version of VICS mapping should I use, and how do I read my functional acknowledgment? | |||||||||||||||||||
| A. | Lord & Taylor currently trades documents using the VICS 4030 standards. The functional acknowledgement mapping is located under the Edi/Floor Ready Tab in the Edi mapping and sample data section of http://partners.lordandtaylor.com/partners/index.jsp. | |||||||||||||||||||
| Q. | I received an offset charge who do I contact to discuss this? | |||||||||||||||||||
| A. | Below is a list of our Account Representatives and the vendor letters they handle. | |||||||||||||||||||
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| Q. | Why does Lord & Taylor not list store addresses? | |||||||||||||||||||
| A. | Lord & Taylor does not provide store addresses because merchandise is sent to the distribution center and not directly to the stores. Lord & Taylor 250 Highland Park Blvd. Wilkes-Barre, PA 18702 |
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| Q. | The buyer told me that she transmitted a purchase order to my company but I can't find it. Who should I contact? | |||||||||||||||||||
| A. | Contact the Lord & Taylor buyer to ensure that the purchase order was actually sent. For assistance contact Quincy Francis, EDI Analyst at 212.391.3170 or Quincy_Francis@lordandtaylor.com. | |||||||||||||||||||
| Q. | I need UPC numbers. Where do I get them? | |||||||||||||||||||
| A. | You must contact the Uniform Code Council to obtain UPC blocks. Please refer to their web site www.uc-council.org. | |||||||||||||||||||
| Q. | Who do I contact to put my UPC’s in an electronic catalogue? | |||||||||||||||||||
| A. | Please contact Inovis Catalogue 877.446.6847, www.inovis.com. | |||||||||||||||||||
| Q. | Where do I find the Product Group description used on my UCC-128 label? | |||||||||||||||||||
| A. | The Product Group listing is available in this document on page 49. | |||||||||||||||||||
| Q. | Who should I contact for approval of my UCC-128 label? | |||||||||||||||||||
| A. | New Vendor’s UCC-128 carton label approval is included in the 856/810 EDI document testing conducted with either of the following: | |||||||||||||||||||
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| When testing is complete, the service provider will forward the approved UCC-128 label to Lord & Taylor. A copy of the label will be kept on file. All UCC-128 carton labels must be faxed to 212 391 3162 for approval. Label format and placement requirements are available on pages 43 – 47, in this document. If you have questions, please contact Quincy Francis at 212.391.3170 or Quincy_Francis@lordandtaylor.com. Once a label is approved, any subsequent changes must be reviewed and approved by the Lord & Taylor’s EDI staff prior to your using it to ship to Lord & Taylor. If you have made changes to your UCC-128 carton label, please fax an example of the new label to 212.391.3162. |
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| Q. | What symbology should I use on the UCC-128 container label? Where can I get information about Barcodes? | |||||||||||||||||||
| A. | Lord & Taylor follows the application standards for shipping container labels using the UCC / EAN 128 symbology. Detailed information on Barcode symbology and container labels is available at: www.uc-council.org/reflib/00603/index.html. | |||||||||||||||||||
| Floor Ready | ||||||||||||||||||||
| Q. | Who should I contact to approve my UPC retail ticket? | |||||||||||||||||||
| A. | New vendors must have UPC tickets approved by the Lord & Taylor EDI staff prior to their first shipment. Ticket format requirements are available on page 26 in this document. Please fax a ticket sample Attention: Quincy Francis at 212.391.3162. | |||||||||||||||||||
| Q. | What are Lord & Taylor's requirements for hangers? Do I have to buy them from a particular company? | |||||||||||||||||||
| A. | Lord & Taylor requires all vendors to use VICS approved hangers. Hanger vendors and hanger specifications by merchandise category are available in the Floor Ready Requirements guide. | |||||||||||||||||||
| Q. | Where do I find a listing of VICS approved hanger providers? | |||||||||||||||||||
| A. | A listing of hanger vendors is provided on the Contact Page. You can select from one of the listed vendors or use any vendor that sells VICS standard hangers. | |||||||||||||||||||
| Q. | Where do I find packing and shipping instructions? | |||||||||||||||||||
| A. | Packing instructions are available on pages and also located in the Routing Carrier Guide. If you have additional questions regarding routing, consolidators, or shipping, please send an e-mail to the Lord & Taylor traffic department at Traffic.LT@lordandtaylor.com. | |||||||||||||||||||
| Q. | How do I gain access to the Vendor Selling reports and the Accounts Payable system? | |||||||||||||||||||
| A. | To get access to the reports, you will need to fill out the forms found in the Vendor Reporting section of the partners.lordandtaylor.com. | |||||||||||||||||||
| Q. | What is a Security Administrator? | |||||||||||||||||||
| A. | An associate within the vendors' company that will be responsible for setup of other associates' to access the vendor reports. That individual will provide each associate with a user ID and password. | |||||||||||||||||||
| Q. | What is an FTP? | |||||||||||||||||||
| A. | A File Transfer Protocol (FTP) is a protocol that allows users to copy files between their local systems and any system they can reach on the network. It is not an email address. It should be a setup of an ftp Lord & Taylor account with a default directory so that when we login, we get placed in the directory automatically. | |||||||||||||||||||
| Q. | Do I need an FTP to get reports? | |||||||||||||||||||
| A. | No, you do not need an FTP address to access reports. Reports can be downloaded from the Vendor Reports site. | |||||||||||||||||||
| Q. | What are the Internet Email Policies? | |||||||||||||||||||
| A. | We block mail from unsecured servers. Open relays, open proxies, dynamic IP Addresses, residential IP Addresses are all classified as unsecured. We do not accept Email that exceeds 12 megabytes (including headers/body/attachments). We do not accept executable attachments. (i.e. .exe, .com, .bat, .pif, etc...) All attachments should be zipped. We will reject connections from any IP Address that does not have proper DNS setup. IP Addresses with an invalid DNS setup are treated as unsecured and blocked. Proper DNS setup includes valid MX, A, PTR records for your domain. We will reject connections from any server that repeatedly attempts to reach an invalid mailbox. Complaints of unsolicited Email will result in connections from the sending server to be rejected. All Email is scanned for Virus and content violations. Servers sending objectionable content will result in connections from the sending server to be rejected. | |||||||||||||||||||
| Troubleshooting Email Problems | ||||||||||||||||||||
| Q. | How to troubleshoot Email Problems? | |||||||||||||||||||
| A. | If your Email is returned from us as undeliverable, it will contain one of the following types of messages: Unknown user Recipient address rejected: User unknown in relay recipient table suggests that the mailbox you are sending to is not valid. Invalid Sender Email address Sender address rejected: Domain not found and Sender address rejected: need fully-qualified address suggest that the address you are sending from is not valid. |
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Invalid HELO Helo command rejected: invalid HELO usually associated with SPAM suggests:
Client host rejected: Too much SPAM from this address/ISP suggests that your address recieved excessive complaints of SPAM or Virus activity. Relay access denied You cannot RELAY mail through our servers. We only accept mail destined for one of our domains. |
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